General Terms & Conditions

For Business

I. Introduction

  1. Your service provider is Verified Payments, UAB (legal code 304576936, reg. address Rinktines st. 5, LT-09234 Vilnius) (brand name Verifo), an electronic money institution acting under electronic money license No. 27 issued by the Bank of Lithuania on 13/02/2018. You can find useful information about Verifo here. Activity of Verifo is supervised by the Bank of Lithuania.
  2. You can contact us at:
    Phone: +370 628 21540
    E-mail: [email protected]
    Address for correspondence: Rinktines st. 5, LT-09234, Vilnius, Lithuania
  3. These General Terms & Conditions, including its supplements, govern Your use of the Services provided by Verifo.
  4. Please read this document carefully before You decide to agree with it as it constitutes the legal binding relationship between You and Us. By using any of Our Services described in these General Terms & Conditions, its supplements, You are agreeing to be bound by these terms of use. You are also advised to print or download and keep a copy of the General Terms & Conditions for the future reference.
  5. Please note that various terms in these General Terms & Conditions have a defined meaning, which is set out in the part “Definitions” and is incorporated into these General Terms & Conditions.
  6. Conditions of separate services provided by Verifo are set in separate terms & conditions for specific services which prevail over other provisions of these General Terms & Conditions./li>
  7. Please pay attention that You may access Verifo partners services via Verifo system. If You choose to use such services, You have to provide Your data to such partner and accept the terms & conditions of services set by that partner. Verifo shall only be an intermediary between You and the service provider and is not liable for the proper provision of such services.
  8. These General Terms & Conditions are concluded with You in English language that will be the main communication language between the parties (unless otherwise provided).
  9. You have right to get these General Terms & Conditions on durable medium at any time. If You wish to receive it printed on paper, additional Fees might be applied.

II. Definitions

  1. Account shall mean e-money account, opened in the Verifo System in the name of the Client and used to perform payment, currency exchange and other transactions.
  2. Beneficial owner shall mean any natural person who owns the Client (a legal person or a foreign undertaking) or controls the Client and/or the natural person on whose behalf a transaction or activity is being conducted.
  3. Business Day shall mean any day other than a Saturday or a Sunday or a public holiday in Lithuania. Verifo keeps the right to inform You in advance about other days that are not Business Days.
  4. Client, You shall mean the legal person or other person who is contracting with us for the provision of the Services not for personal, family or household means.
  5. Data Protection Regulations shall mean General Data Protection Regulation 2016/679 and other legal regulations.
  6. E-money shall mean electronically stored monetary value on the Account.
  7. EU shall mean European Union.
  8. Fees shall mean the charges payable by You to Us for the Services as set out in these General Terms & Conditions and its supplements.
  9. General Terms & Conditions shall mean these terms and conditions including the supplements amended from time to time.
  10. Head of legal entity shall mean natural person (-s) that are entitled to make decisions on behalf of the legal entity under articles of association or other documents of establishment.
  11. KYC shall mean procedures taken by Us to Verify the identity of the Client, understand the nature of Client’s activity and assess money laundering risks associated with the Client.
  12. Payment Services shall mean the e-money and payment services provided by Verifo to You including but not limited to the receipt and holding of funds in the Account and performance of payment transactions on Your behalf.
  13. Personalized safety features shall mean any code created in the System or a code provided to You for access to the Profile and/or Account or initiation and management of separate Services and/ or initiation, authorization, confirmation of transactions.
  14. Profile shall mean Your profile accessible via Verifo System where You can manage Your funds, Accounts and use Verifo Services.
  15. Services shall mean the Payment Services, currency exchange services and other services provided by Verifo to You as described in these General Terms & Conditions and its supplements.
  16. Supervisory institution shall mean Bank of Lithuania.
  17. Supplements shall mean any separate terms & conditions for specific services, links to Verifo website where specific terms are provided (including but not limited to Fees).
  18. System, Verifo System shall mean Verifo online payment platform that is used to provide Services for the Client.
  19. Verification of the identity shall mean any procedures established by Verifo designated to identify Client, one’s Beneficial owners and gather other information required by law.
  20. Verifo, We, Us shall mean Verified Payments, UAB as stated above.

III. Registration and Verification of the identity

  1. To register in Verifo system and create a Profile You shall provide all documents and information required by Verifo, accept these General Terms & Conditions and Privacy Policy. Please pay attention to the fact that You can have only one Profile therefore all following Profiles will be closed.
  2. The Account for the Client can be opened by the Head of the legal entity or Your representative who has the authority specified in the legal acts and/ or internal regulations of the legal person (if the Client is legal person) or directly by You (if the Client is a natural person). You shall provide proof of the right to represent.
  3. As a Verifo Client, You agree to cooperate with Us so as to ascertain Your identity, Your Head, representatives and Beneficial owners, confirm your address, contact details and provide all needed documents and explanations on Your activity. Under EU law We are obliged to collect KYC data on our clients, and We may also ask for any additional data to validate Your transactions, planned spending activities, Your source of funds, partners and etc. The asked data may include the original documents or their copies as well as copies approved by notary or Apostille depending on the requirements by applicable law. All documents shall be provided in English or Lithuania language.
  4. You must keep an accurate description of asked information and update it regularly to avoid suspension or termination.
  5. Personal data of You, Your representatives and Beneficial owners are being processed according to the Privacy Policy. As data controller of Your representatives and Beneficial owners You assure that You informed the data subjects according to the Data Protection Regulations about provision of their data to Us.
  6. You must be aware that We may reject requests to create a Profile if any of the terms and conditions are not met by the Client. Verifo may also suspend or limit Your Profile, Your Account, set usage limits in the Account and apply other measures in the terms set in the part “Restrictions on the use of Verifo services”.
  7. As the Profile is created, Client is assigned with multi-currency Account that is an e-money product. Your Account is not a bank account, and as such it is not covered by the deposit insurance schemes. Funds of the Client Verifo has issued e-money for are stored in EU credit institutions accounts that Verifo cannot use for anything other than its intended purpose and protected in other ways as stipulated in legal regulation.
  8. You can open more than one Account according to the procedures set in the System.
  9. Verifo keeps the right to set the limits of use for Your Account (-s).
  10. You may close your Profile, Account (-s) under conditions set into part “Termination of General Terms & Conditions, closure of the Account”.

IV. E-money

  1. All funds kept in Your Account are e-money that are issued by Verifo. Funds kept in Your Account are not a deposit and Verifo shall not pay any interest and shall not provide any other benefits associated with the period e-money are stored.
  2. Verifo issues e-money at the earliest convenience it receives the funds that are dedicated to You. E-money is issued at its nominal value (after deduction of a standard Fee applicable to a particular payment method) and credited into Your Account in the currency it is received.
  3. You can top up Your Account by:
    1. receiving transfers from a bank or other payment service provider accounts supported by the System;
    2. receiving transfers from other Verifo client.
  4. Verifo keeps the right to require that the first top up to Your Account would be from Your bank account.
  5. You should carefully follow the instructions for top up provided in the System. Verifo shall not be responsible for any fail to follow provided instructions and losses related with it.
  6. You can redeem Your e-money at its nominal value at any time except the cases set forth in these General Terms & Conditions or any supplements when limitations could be applied to the Profile / Account.
  7. For the redemption of e-money You should submit a payment order in the Verifo system to any bank or other payment service provider account supported by the System. The required details for an effective transfer may differ depending on the country of the recipient's account and recipient’s payment service provider. You can also redeem Your funds via payment card in ATM (if such service is provided for You).
  8. Verifo keeps the right to require that e-money would be redeemed to Your bank account.
  9. Verifo does not apply specific conditions for redemption of e-money that would differ from the standard conditions for transfers or ATM operations. You shall pay the usual Fee.

V. Payments and currency exchange

  1. Payments
  2. You can use funds in Your Account to perform any transfers supported by Verifo:
    1. to other Verifo system client;
    2. to other bank or payment service provider account.
  3. You can make a transfer to other Verifo system client by entering details of the recipient requested in the transaction form: name, e-mail address or account number (the ‘unique identifier’), amount and currency You wish to transfer, payment purpose.
  4. In order to make transfer to other bank or payment service provider account You shall enter recipient’s and his/her account details requested in the transaction form (the ‘unique identifier’), amount and currency You wish to transfer, payment purpose or payment code, information if the receiver is natural or legal person.
  5. You will be informed about Fees applied to the transaction (if any) and usual time it takes to perform the transaction before confirming it. You can also find all applicable Fees here.
  6. It is Your responsibility to make sure that the details in transaction form are entered correctly. Any error may result in the unsuccessful or delayed transfer. We shall not be liable for any losses you incur from entering an incorrect unique identifier.
  7. In order to submit the payment order, You need to confirm the details which have been entered into transaction form according to the procedures set in the System.
  8. The request to perform the transaction shall be deemed to be received at the time You provide your confirmation except the cases when confirmation is received on a day which is not a Business Day or is received after working hours of particular system used to make a transactions (i. e. SEPA and etc.). In this case We have the right to treat the request to perform the transaction as having been received on the next Business Day.
  9. We ensure that the transfer is credited to the recipient’s payment service provider’s account in the deadlines provided here.
  10. We reserve the right to refuse to perform any transaction directly or indirectly associated with any restricted country or recipient / payer.
  11. If the currency of the recipient's account is different to the currency of the e-money You are transferring, the transaction may not be performed, or the currency exchange rates / additional Fees might be applied. It is your responsibility to make sure that the recipient’s account supports the currency You are transferring. We shall not be liable for any losses You incur from not making sure of the currencies supported by the recipient’s account.
  12. You may revoke the request to perform the transaction prior to the time the transaction is being performed. You may perform it directly in the System. Later You should contact out customer support for possibility to revoke the transaction.
  13. Once Your transaction has been completed, You will be able to view the completed transaction details on Your Account statement.
  14. Currency exchange
  15. E-money on Your Account may be held in different currency. We shall not be liable for any possible depreciation of money due to changes in exchange rates.
  16. Currency exchange is based on the exchange rate of Verifo which is valid at the moment of conversion. You can find currency rates here that is subject to change from time to time without Us being required to provide You with a notice. It is Your responsibility to stay informed of any changes to the rates applied to any exchanges. You shall check applicable currency rates before the transaction. Currencies to which You are able to convert Your funds are limited to those supported by Verifo that are also subject to change without prior notice.
  17. You will be informed on Verifo system prior to confirming Your request to exchange the currency about:
    1. the amount of e-money You will use to purchase required currency;
    2. the amount and currency of the e-money you could purchase;
    3. the currency rates.
  18. In order to submit the request to exchange currency, You will need to confirm the details which have been entered into currency exchange form according to the procedures set in the System. By confirming the exchange details, You accept sole responsibility for entering into the currency exchange transaction. Verifo will not be liable for any losses You incur as a result of using this Service.
  19. Your request to exchange e-money will be accepted when We confirm to You that the transaction is performed on the Verifo system.
  20. Statements
  21. You can find all Your payment and currency exchange transactions, Fees applied for the transactions on the statement of Your Account used for these transactions.

VI. Fees

  1. Prices for Verifo services are provided here.
  2. Fees for the particular Services are also stated before payment or currency exchange transaction and shall be accepted by You by confirming the request to perform the transaction.
  3. Fees are deducted from any of Your Accounts at the time the transaction is being performed.
  4. Fees are deducted in EUR. If You do not have EUR in Your Account, currency exchange rates might be applied.
  5. By confirming the performance of the transaction, You also confirm that You carefully studied the Fees that are applied and relevant to You.
  6. If the amount of funds is insufficient to pay the Fee, the transaction shall not be performed.
  7. If You use Service plan and it is not renewed, usual Fees for the Services shall be applied.

VII. Restrictions on the use of Verifo services

  1. While using our Services it is not permitted to:
    1. breach these General Terms & Conditions, other applicable supplements, agreements, legislation, including but not limited to, anti-money laundering and counter-terrorist financing regulations;
    2. use Verifo services for any illegal purposes, including, but not limited to fraud and money laundering; funding of terrorist organizations; unlawful sexually oriented materials or services; counterfeit products; unlawful gambling activities; unlawful purchase or sale of tobacco, firearms, weapons, war ammunition, prescription drugs, other controlled substances; unlawful trade of currency (Forex), binary options or other products prohibited by law; unlawful provision of financial or investment services;
    3. use Verifo services for such activities as consumer credits; issuance of unregulated and/ or unsupervised virtual currency, accepting payments in unregulated and/ or unsupervised virtual currency, buying, exchanging or managing it in any other way; activity related with ferrous, non-ferrous, precious metals, precious stones, jewelry, works of art; activity related with charity, support and similar non-profit activity; provision of payment and other financial, investment services; activity of trust or company establishment and administration services. Verifo has the right to decide that other activities not included herein are not acceptable to Verifo. You can find relevant information about all applicable restrictions here;
    4. infringe Verifo or any third party’s copyright, patent, trademark, trade secret or other intellectual property rights, or rights of publicity or privacy; violate any rights of third parties;
    5. spread computer viruses and undertake other actions that could cause Verifo system malfunctions, information damage or destruction and other damages to Verifo;
    6. conduct your business or use the Verifo services in any manner that is likely to result in or may result in complaints, disputes, reversals, chargebacks, fees, fines, penalties or other liability to Verifo, other clients, third parties or You;
    7. request to perform a transaction or to receive a payment from restricted countries or persons;
    8. provide Us with false, inaccurate or misleading information;
    9. refuse to provide Us information or undertake other actions that are reasonably requested by Verifo;
    10. refuse to cooperate in an investigation or provide confirmation of Your identity or any information You provide to Us;
    11. instruct Us to send or receive what We reasonably believe to be potentially fraudulent funds on Your behalf;
    12. reveal any passwords and other Personalized safety features to anyone or use anyone else’s passwords and other Personalized safety features;
    13. conduct Your business or use the Verifo services in any manner that may cause risk to Verifo.
  2. If We believe that You might have breached these provisions, We may take actions to protect ourselves, other clients and third parties. The actions We may take include but are not limited to:
    1. closing, suspending, or limiting access to Your Profile, Account (-s) and/or payment instruments;
    2. contacting other Verifo clients, third parties who have transacted with You; contacting your bank or card issuer; and/or warning third parties, law enforcement, or impacted third parties of Your actions;
    3. taking legal action against You;
    4. terminating these General Terms & Conditions within time defined in the notice of termination;
    5. fully or partially reversing a transaction;
    6. suspending performance of the transaction;
    7. detaining Your funds or part of it;
    8. refusing to provide Services, limiting them;
    9. changing any conditions of the provision of Verifo Services.
  3. Where it is possible, We will provide You with the relevant information regarding the actions taken, but We may be unable to do so in accordance with the appropriate law including interfering in the course of an investigation.
  4. You shall reimburse all direct and indirect damages, fines and other monetary sanctions applied to Verifo due to non-compliance with these General Terms & Conditions.

VIII. Communication and notifications about changes of General Terms & Conditions

  1. You shall provide Us Your valid e-mail address and telephone number and confirm it. You agree that e-mail address and telephone number You provided will be used for communication with Verifo and that You will check it regularly. You shall inform Verifo on any changes of Your contact details as it might be used to identify You.
  2. All communication between the parties is being carried out in the electronic means (unless otherwise provided). If You wish to receive documents printed on paper additional Fees might be applied.
  3. You can contact our customer support by email, live chat and other means of communication specified in Our website.
  4. These General Terms & Conditions are subject to change from time to time with sole discretion of Verifo. We will inform You about the changes of these General Terms & Conditions 60 days in advance by providing notification to You via agreed communication channels (art. 1, part VIII).
  5. These changes will be considered accepted by You in case You do not, before the proposed date of the entry into force of the changes, notify Us to the contrary. If you do notify us to the contrary, Your notification will be considered to be a notice that You wish to terminate these General Terms & Conditions on the date upon which the changes are to take effect.
  6. The 60 days notification period shall not be applied if:
    1. General Terms & Conditions are changed due to the changes in mandatory requirements of the legislation;
    2. the Fees change;
    3. amendments to the General Terms & Conditions are not essential (any changes that do not reduce or limit Your rights and do not increase Your liability or aggravate Your situation).

IX. Termination of the General Terms & Conditions, closure of the Account

  1. We may terminate these General Terms & Conditions at any time. Unless there are exceptional circumstances, We will give you 60 days prior written notice.
  2. You may terminate these General Terms & Conditions at any time by providing us with one month’s notice. Such notice should be provided using email filling the form that is published in our website.
  3. You can also terminate these General Terms & Conditions if You do not accept changes informing Verifo before these changes are started to apply.
  4. Termination of these General Terms & Conditions also determines closure of Your Profile and all Accounts.
  5. You may also ask to close one or more of Your Accounts without terminating these General Terms & Conditions. If You wish to close all Your Accounts, You have to terminate these General Terms & Conditions.
  6. By terminating these General Terms & Conditions, closing Your Account, You shall notify Us if You wish to receive Account (-s) statement (-s) for the last 36 months of use.
  7. We may freeze Your Account if it was not used for the past 12 months. We may also close Your Account and terminate these General Terms & Conditions if all Your Accounts were not used for the past 24 months.
  8. If Your Account holds a balance and You have other Accounts, the balance will be transferred to the other Account at the time of closure. If You do not have one, You have to withdraw Your funds until the Account will be closed. After termination of these General Terms & Conditions You will not be able to access your Profile, but You may withdraw any remaining funds by contacting our customer support and requesting that the funds would be transferred to Your bank account. Additional Fees might be applied for the storage of Your funds after termination of these General Terms & Conditions.
  9. You may not close your Account, terminate these General Terms & Conditions to avoid an investigation. If You attempt to close your Account / terminate General Terms & Conditions while Verifo is conducting an investigation, We may freeze the Profile / Account (s) to protect all parties to the Verifo Services, its affiliates, or a third party against any liability. You will remain liable for any obligations related to Your Verifo Account and Your activity even after it is closed.
  10. The termination of these General Terms & Conditions will not affect any of our rights or Your obligations arising under these terms of use. Any terms which by their nature should survive, will survive the termination of these General Terms & Conditions.
  11. Without prejudice to any rights that are set under these General Terms & Conditions, or any party’s other rights or remedies, either party may at any time terminate these General Terms & Conditions with immediate effect by giving written notice to the other party if:
    1. the other party commits a material breach of any term of these General Terms & Conditions and (if such breach is remediable) fails to remedy that breach within a period of 30 days after being notified in writing to do so;
    2. the other party repeatedly breaches any of the terms of these General Terms & Conditions in such a manner as to reasonably justify the opinion that the party has no intention or ability to comply with these General Terms & Conditions;
    3. the result of laws, payment scheme rules, regulatory authority rules or guidance or any change in means that it is unlawful or contrary to any such law, rules, order or regulations for either of the parties to perform or give effect to any of its obligations hereunder and such obligation cannot be readily severed from these General Terms & Conditions; and / or
    4. the other party is subject to a bankruptcy, insolvency, winding up or other similar event.
  12. Without prejudice to any rights that are set under these General Terms & Conditions or any of the party’s rights or remedies, We may at any time terminate these General Terms & Conditions within date specified in written termination notification if:
    1. We are unable to verify Your identity and provided information;
    2. We have reason to believe that Your use of the Verifo Services might negatively affect the Verifo Services, System;
    3. You have acted or omitted to act in any way which we reasonably determine to diminish Verifo reputation and/or goodwill and/or which We reasonably determine or suspect to give rise to any offense or any increased risk or liability to us;
    4. You violated obligations under art. 1, part VII of these General Terms & Conditions.

X. Unauthorized payments

  1. If you believe that any transaction has been incorrectly performed or was not authorized by You, You must inform our customer support as soon as possible via email, Live chat or other means of communication provided in the System.
  2. Where it is established that the transaction was not authorized by You or was incorrectly initiated or performed by Us and You have notified Us as soon as You noticed it but not later than within 13 months of the date of the unauthorized transaction was performed, We shall refund to You the full amount debited without authorization.
  3. You agree to report unauthorized payments to relevant legal authorities and share with Verifo the reporting confirmation received from the relevant legal authorities.
  4. You will be liable for:
    1. all losses incurred in respect of a payment or currency exchange transaction, ATM withdrawal, other transactions made by Us which was not authorized by You, if you have acted fraudulently, unfairly or have intentionally or with gross negligence failed to comply with the obligations set out in part “Security” or you have not notified us on time in accordance with art. 2; and
    2. where art. 3 (a) does not apply, up to 50 EUR of any losses incurred in respect of payment or currency exchange transaction, ATM withdrawal, other transactions which were not authorized by you related with usage of lost / stolen payment instrument or unlawful take over the instrument, where you have otherwise failed to comply with your obligations under part “Security”.
    3. Except where You have acted fraudulently or with intentional or gross negligence., You will not be liable for any losses incurred in respect of a transaction which occurs after you have notified Us, without undue delay, on becoming aware of the loss, theft, misappropriation or unauthorized use of Your Account or other payment instrument.

XI. Liability

  1. We shall not be liable for non-performance or defective performance of the transaction we performed in accordance with the incorrect unique identifier given to Us by You. However, we shall take reasonable efforts to recover funds and may apply additional fees for doing so, including but not limited to passing on to You charges made by payment service providers for their assistance in the tracing process.
  2. We shall not be liable to You for the correct performance of the transaction, if We can prove that the receiver’s payment services provider received the payment within the appropriate time period. We will however, upon your request, make efforts to trace any non-performed or defectively performed payment transactions and notify You of any outcome involving our search.
  3. We shall not be liable to You for any:
    1. delay or failure to perform our obligations under these General Terms & Conditions (including any delay in payment) by reason of any cause beyond our reasonable control including but not limited to any Force Majeure event, any action or inaction by You or any third party, bank, failure or delay of any electronic transmission, any accident, emergency, or any other abnormal or unforeseeable circumstances; or
    2. losses as a result of a requirement imposed on Us by the laws of any EEA state or other jurisdiction.
  4. In no event shall Verifo be liable for loss of profits or any special, incidental or consequential damages arising out of these General Terms & Conditions or otherwise in connection with the Verifo Services.
  5. You are responsible for understanding and complying with any and all laws, rules and regulations of your specific jurisdiction that may be applicable to You in connection with Your use of our Services, including but not limited to, those related to taxes or foreign currency transactions. You are liable to the state and other subjects for fulfilment of all tax obligations independently.
  6. You are responsible for all liabilities, financial or otherwise, incurred by Verifo, Verifo client or other third party caused by or arising out of Your breach of these General Terms & Conditions, Your use of our Services. You agree to reimburse Verifo, Verifo client or other third party for any and all such liability, to the extent not prohibited by applicable law.
  7. You remain liable under these General Terms & Conditions in respect of all fees, charges and other amounts incurred through the use of our Services at any time, irrespective of termination, suspension or closure.
  8. You agree to indemnify Us and hold Verifo, our partners, our employees or agents who are authorized to act on our behalf harmless from any claim or demand (including legal fees) made or incurred by any third party due to or arising out of Your breach of these General Terms & Conditions, breach of any law and/ or use of our Services.
  9. To the extent permitted by applicable law, Verifo is not liable, and You agree not to hold Us responsible, for any damages or losses (including, but not limited to, loss of money, goodwill, or reputation, profits or any special, indirect, or consequential damages) resulting directly or indirectly from:
    1. delays or disruptions in our Services;
    2. Your inability to use our Services for any reason;
    3. viruses or other malicious software obtained by accessing our website or any associated site or service;
    4. the content, actions, or inaction of third parties;
    5. illegal actions and operations of third persons performed using counterfeited and/or illegal documents or illegally received data;
    6. glitches, bugs, errors, or inaccuracies of any kind in our Services;
    7. any actions taken with respect to You, Your Account / Profile;
    8. Your need to modify practices, content, or behavior, or Your loss of or inability to do business, as a result of changes to these General Terms & Conditions or our policies.
  10. In the event which entitles Us to be compensated by You (including, but not limited to, any technical errors on our behalf or on behalf of our partners), we shall be entitled to set-off the amount You owe Us in that currency or in a different currency by deducting amounts from Your Account. If the amount You owe to Us is in a currency which is different to the e-money You hold in the Account, We shall exchange the currency applying our currency exchange rates. We do not need to notify you of this conversion occurring.

XII. Security

  1. You shall pay attention to the fact that Verifo services are financial services, accordingly You shall take all reasonable steps to protect Your Profile, Account, Personalized safety features and Your hardware/ software used for login to Profile. Any fail to do so may cause You financial losses.
  2. Password, PIN
  3. Any password You create shall be unique and consist of at least 8 symbols, including capital and small letters, numbers and special symbols.
  4. The password shall not include information about You, family members, pets which can be known or easily guessed by third persons, such as: names, surnames, birth dates, addresses or their fragments. Also, it shall not consist of easily memorable and/ or guessable combinations of numbers and letters.
  5. Password, PIN shall be changed at least once in 3 or 6 months.
  6. The password, PIN shall not be used for logins to other systems, accounts, etc.
  7. You shall remember password, PIN and not write it down anywhere, shall not enter in mobile phone, email or other electronic means of communication, and shall not reveal it to third persons. You are solely responsible for the safety of password and PIN.
  8. Verifo does not initiate notifications (via SMS messages, emails, calls, etc.) with the offer / request to change the password or links to the password reset page. If the You receive such notification, You shall immediately inform our customer support.
  9. If You receive any SMS or email, questionnaires, surveys, or other links that require You to provide your PIN, password or other Personalized safety feature, You shall not provide Your information and contact our customer support.
  10. If You believe that the password, PIN may be known to any third person, You shall immediately change it and contact our customer support.
  11. E-mail, phone
  12. Your email, phone used for communication with Verifo, authentication shall be secured with password / PIN as it is described above.
  13. Email and phone shall be used only by You.
  14. If You notice any suspicious activity on email account, You shall immediately inform our customer support thereof and change email and Profile passwords.
  15. If You lose Your phone, You shall immediately inform our customer support and change Your Profile passwords.
  16. Devices / software
  17. You shall have a continuously updated antivirus program installed on Your devices.
  18. All Your devices used to login to Profile, to communicate with Verifo shall be secured with a PIN or password.
  19. You are responsible for safety of devices used to log in to the Profile, shall not leave them unattended, in public places or otherwise easily accessible to third persons.
  20. You shall update software, applications, anti-virus programs, browsers and other programs in time.
  21. You shall use only original software and its standard instruments provided with the device and shall not perform any amendments to the system files.
  22. You are forbidden to use features which allow to save login data on the device or browser.
  23. You shall close any application used for login, transactions, other Services every time You are not using it.
  24. Profile
  25. After finishing work within the Profile You shall log out from the System and shall not leave the Profile accessible to third persons.
  26. You are highly not recommended to login to the Profile via public computers or devices of other persons.
  27. You shall update contact information on the Profile in time (including but not limited to phone number and email address), so that Verifo could contact You.
  28. You shall perform all reasonable instructions provided in the System, related to safety of payment instruments, personalized safety features.
  29. If You notice any suspicious activity on Profile and believe that third persons may have logged in Your Profile, You shall immediately inform our customer support thereof and request to freeze the Account.
  30. Our rights
  31. We can freeze (block) Your Profile, Account, payments instrument if Verifo has suspicions related with safety of Your Profile, Account, payment instrument, unauthorized or unfair usage of Account, payment instrument, if there is high risk that You may not fulfill Your payment obligations.
  32. Where it is possible, We will provide You with the relevant information regarding the actions imposed, but We may be unable to do so in accordance with the appropriate legislation or safety requirements.
  33. Information about security breaches
  34. If We have reasons to believe that any security breach or fraud might have happened, We will inform You about our concerns via our System. In case the provision of information via System would not be possible, We will provide You encrypted message via email. General security concerns might be provided via public means of communication (such as social networks or media).

XIII. Complaints

  1. Any complaints about Us or the Services We provide should be addressed at our customer support.
  2. You should clearly indicate that You are wishing to make a complaint to Us. You should submit a complaint according to Our Complaints policy.

XIV. Intellectual property

  1. Verifo System, website, Services, logo and all intellectual property rights contained therein, including but not limited to any content, are owned or licensed by Us. Intellectual property rights mean rights such as: trademarks, copyright, domain names, database rights, design rights, patents and all other intellectual property rights of any kind whether or not they are registered (anywhere in the world). You may not copy, imitate or use them without our prior written consent.
  2. Nothing in these General Terms & Conditions grants You any legal rights to the Verifo system and/or the website, other than is necessary to enable Your access to Profile / Accounts.

XV. Warranties

  1. Verifo services, Verifo system are provided on an "as is" and without any express, implied or statutory representation or warranty.
  2. Verifo does not warrant that the Services will be uninterrupted or error free. Verifo shall not be responsible for any service interruptions, including, but not limited to, system failures or other interruptions that may affect the receipt, performing, completion or settlement of transactions or the Services.
  3. Verifo does not have any control over the products or services that are paid for using the Services. Verifo is not responsible for the quality, performance, or any consequential results of the products and/or services purchased using the Services.

XVI. Third party providers

  1. You can choose to allow a Third-Party Provider to access information on Your Account, to make payments from your Account, if Third Party Provider has license for such activity and Your explicit consent. Verifo is not liable for any actions of such Third-Party Providers.
  2. If you do, you must inform Us of any incorrect or unauthorized transactions that happened so We could take steps to stop further misuse of Your payment instruments and arrange any refund You've been entitled to.
  3. We can refuse or stop access to a Third-Party Provider if We believe it isn’t authorized or if we believe it's fraudulent or acting fraudulently. If that happens, We'll inform You why unless We believe that would compromise our security or it would be unlawful.

XVII. Concluding provisions

  1. These General Terms & Conditions shall be governed by the laws of Lithuania and any claim or dispute under these General Terms & Conditions shall be subject to the jurisdiction of the Courts of Lithuania according to the headquarters of Verifo.
  2. You cannot assign or transfer legal ownership of the Account to anyone.
  3. You may not transfer or assign or sell any rights or obligations you have under these General Terms & Conditions or otherwise grant any third party a legal or equitable interest over your Account without Verifo prior written consent.
  4. Verifo reserves the right to transfer or assign these General Terms & Conditions or any right or obligation under these General Terms & Conditions at any time.
  5. Unless stated otherwise in these General Terms & Conditions, if any provision of these General Terms & Conditions is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced.
  6. These General Terms & Conditions are concluded for an indefinite period.

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